Shipping policy

Shipping Policy

At Lockstock Collective, we’re committed to getting your order from lockstockcollective.com to you as quickly and reliably as possible. This Shipping Policy outlines how we process, ship, and deliver your purchases.

Contact Us

For questions about shipping or to track your order, reach out to us:

  • Email: info@lockstockcollective.com

  • Mailing Address: Lockstock Collective, 3101 Ocean Park Blvd Ste 100, Santa Monica, CA 90405, USA

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after payment is confirmed. During peak seasons or promotions, processing may take up to 5 business days.

  • Confirmation: Once your order is processed and shipped, you’ll receive a shipping confirmation email with tracking information (if available).

Shipping Rates and Options

  • Rates: Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Rates are displayed before you complete your purchase.

  • Options: We offer a range of shipping methods (e.g., standard, expedited) depending on your location. Available options will be shown at checkout.

  • Free Shipping: Free shipping may be available on orders meeting a minimum purchase amount (e.g., $50), as noted during promotions or on our Site. Check lockstockcollective.com for current offers.

Delivery Times

  • Domestic (United States):

    • Standard Shipping: 3-7 business days after processing.

    • Expedited Shipping: 1-3 business days after processing (if offered).

  • International:

    • Delivery times vary by destination, typically 7-21 business days after processing, depending on customs clearance and local postal services.

  • Note: Delivery times are estimates, not guarantees. Delays may occur due to weather, holidays, carrier issues, or customs processing (for international orders).

Shipping Locations

  • We ship to most locations within the United States and select international destinations. Enter your address at checkout to confirm availability.

  • Restrictions: We do not ship to PO Boxes, APO/FPO addresses, or certain countries due to carrier limitations or legal restrictions. If your location isn’t supported, we’ll notify you during checkout or after order placement.

Tracking Your Order

  • If tracking is available, you’ll receive a tracking number in your shipping confirmation email. Use it to monitor your package on the carrier’s website.

  • For untracked shipping methods (e.g., some international economy options), contact us at info@lockstockcollective.com if your order hasn’t arrived within the estimated delivery window.

Lost or Delayed Shipments

  • Domestic: If your order hasn’t arrived within 10 business days of the shipping confirmation (or the estimated delivery date), contact us at info@lockstockcollective.com with your order number.

  • International: Allow up to 30 business days due to potential customs delays. If it’s still missing, reach out to us.

  • Resolution: We’ll work with the carrier to locate your package. If it’s confirmed lost, we’ll offer a replacement (if available) or a full refund.

Damaged or Incorrect Shipments

  • If your order arrives damaged or contains the wrong items, please refer to our Return and Refund Policy [insert link] for instructions. Contact us within 7 days of delivery at info@lockstockcollective.com with your order number and photos of the issue.

Customs, Duties, and Taxes

  • International Orders: You are responsible for any customs fees, import duties, or taxes imposed by your country. These are not included in the shipping cost or product price and are determined by local authorities.

  • Note: We cannot predict or control these fees. Contact your local customs office for details.

Risk of Loss

  • Once your order is handed over to the shipping carrier, risk of loss or damage transfers to you upon delivery. We’re not responsible for packages lost, stolen, or damaged after delivery confirmation, but we’ll assist with carrier claims if needed.

Your Rights

This policy does not affect your statutory rights under applicable consumer protection laws. For example, EU/UK customers may have additional rights regarding delivery timelines or refunds.

Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Please check back regularly.

Last Updated: April 1, 2025